In early 2006, Medicare Part D was headline news, as millions of beneficiaries sought information about changes to their benefit structures.
By partnering with Eliza Corporation, health plan clients swiftly reached out to their members, proactively communicating with them about their new coverage and providing education that helped assuage their fears.
Now is the perfect time to build on this positive momentum with programs that offer ongoing education and guidance.
Member-Focused Outreach at Every Stage
Streamline administrative tasks and offset call center volume with proactive outreach that can be timed to daily events:
- ANOC letter notification
- Membership card shipped notification
- Benefit explanation and support
- Enrollment form confirmation
- Effective start date notification
- Order status updates
- Coverage gap notification
- Coordination of benefits support
- Medication Therapy Management (MTM) outreach
Then influence long-term retention by reaching out to members with ongoing education and support—based on a member’s individual benefit design and stage—with programs such as:
- Brand to preferred switching
- Brand to generic switching
- 30 to 90-day prescription switching
- Brand to OTC switching
- Prescription home delivery
- Prescription refill and adherence
- Drive to web/other supportive resources
- Member satisfaction and retention programs
- …and many more
Every day, Eliza “speaks” with thousands of patients and plan members, with the goal of inspiring healthy behavior change. Call us when you’re ready to reduce call center volume and win increased member loyalty.
